Refund & service warranty policy.

1. Workmanship warranty

Every repair, install and renovation we deliver carries a 12-month workmanship guarantee — extended to 24 months for waterproofing inside renovation jobs. If the work fails within that period because of how we did it (joint failure, mis-sized fitting, faulty seal placement), we return at no cost and put it right.

2. Parts & manufacturer warranties

Branded parts we supply carry the manufacturer's warranty (typically 1–5 years for heaters, 1 year for taps and mixers, 2 years for pumps). If a part fails inside its warranty period:

• We submit the warranty claim on your behalf at no service charge
• We refit the replacement part once the manufacturer approves
• You bear no labour cost for the refit

3. Service refunds

If, after our visit, the same problem recurs within 30 days and is traceable to our work, we will:

1. Return within 24 hours to assess the issue
2. If our work was the cause, repair it at no charge and refund the original visit fee
3. If it is a separate fault, we explain what we have found and quote separately — no obligation

4. Material returns

Parts you have approved on the quote and which have been installed are not returnable. Unopened parts may be returned to us within 14 days of supply for full credit. Custom-ordered items (special-finish taps, oversized fittings) are non-returnable once ordered.

5. Renovation refunds

Renovation contracts are subject to a separate refund schedule disclosed in the contract:

• Cancellation before site mobilisation: 95% refund (5% covers material lock-in and scoping time)
• Cancellation after demolition has started: refund of any unused milestone, less work-in-progress at fair valuation
• Cancellation after tiling: no further refund; remaining works invoiced at completion

6. Quality complaints

If you are unhappy with a finished job, raise it within 14 days of completion. We will visit to inspect, agree what needs adjusting, and rectify it within 7 working days. We would always rather hear it from you than from a Google review.

7. Dispute resolution

If we cannot reach agreement, you may escalate the matter to mediation through the Tribunal for Consumer Claims Malaysia or the Asian International Arbitration Centre — both at our cost if the original work was substandard.

8. Wasted-visit fees

Where a wasted-visit fee (RM65) has been charged because we could not access the property or the site was unsafe, we credit the full amount against your next booking within 90 days.

9. How to claim

Email [email protected] with your job reference, the date of completion and a brief description of the issue. We respond within 48 hours and arrange a visit within 5 working days.